Refund policy

Last Updated: April 2026

At Sencea, we stand behind the quality of our products. Due to the nature of our premium grooming tools, we maintain a strict return policy to ensure product integrity and hygiene standards.

Eligibility for Returns

We accept returns only under the following circumstances:

Manufacturing Defects: The product has a verifiable defect in materials or workmanship
Shipping Damage: The product was damaged during transit
Incorrect Item: You received a product different from what you ordered

We do not accept returns for change of mind, buyer's remorse, or any reason other than those listed above.

Reporting Window

All eligible issues must be reported within 30 days of the delivery date. Claims submitted after this period will not be accepted.

How to Request a Return

Email support@sencea.com with the subject line: "Return Request – Order #[Your Order Number]"
Include clear photos or video evidence of the defect or damage
Our team will review your request within 2–3 business days
If approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions
Returns sent without an RMA number will not be accepted and may be returned to sender

Return Shipping

For approved returns due to defects or damage, we will provide a prepaid return shipping label. For incorrect items, return shipping is also covered by Sencea.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 3–5 business days. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Non-Returnable Items

Items returned without prior authorization
Items showing signs of use, modification, or damage not caused by shipping or manufacturing
Items returned after the 30-day reporting window